We can assist in basic data loading of tenants, leases, and units in most cases, usually at no charge - if you have this data in a reasonably readable and logical format - for example, in a spreadsheet or some other common data format. This includes data in other software or systems. Note that RentalVault will already allow you to import tenants and units/properties in automatically in a basic form. For more advanced or complex data loads, high volume scenarios, or lots of back-dated payment histories, please inquire about our data load services, which is a paid package where we can dedicate resources to loading all your data for you.

Yes, of course. Before you do, please give us a chance to do right by you and make you happy - but if it just won't work, you can cancel anytime with no notice, and there is no cancellation fee.

Yes, 100%. You own your data and we'll prepare an archive of it on request, no questions asked.

Certainly - each paid plan has a Yearly Prepaid option - pay for a full year and receive a 15% discount off the monthly rates.

Depending on the plan you choose, your options include email & chat based support, phone support, and premium priority support. We answer all email within one hour or less, and we're just a phone call away if you're really stuck. We have a User Manual, and support help documentation is embedded right in the software on every screen or page.

RentalVault data is housed on servers located in a secure data center 100% on US soil. Data is fully redundant and we utilize industry best practices for backups & security.

Absolutely. Just drop us a line to discuss your specific situation and needs.

Yes, you can have any number of active leases on a unit at a given time, or (a more likely scenario) an active lease with any number of former/inactive leases on it that have expired or closed.

We support single or multiple tenants per lease, fixed date or open-ended / month-to-month leases, and charges & fees can be configured to be one-time, monthly, weekly, bi-monthly, every two weeks, daily, quarterly, or yearly. Rent and any other charges can be added, and can be billed independently of each other (on different recurrence patterns) - and completely separately, or within lease start and end date boundaries.

Yes absolutely! We have a considerable percentage of our user base that use RentalVault for commercial properties - some of the fields and screens might not apply, but the software is generic enough to work with any leasing scenario and all of the invoicing and reporting features work the same. Give the demo a try or sign up for an account - if there's anything specific to commercial real estate that you need, let us know and we'll build in functionality to suit.

For sure - of course you will need to apply and be approved based on your individual situation, but we don't require a physical inspection of your premises, so home-based businesses are generally fine. You will need, of course, to have documented, written permission to pull funds from your tenants, typically with some sort of signed preauthorized debit form - we can provide templates and assistance for that; just let us know!

You will need a Stripe account, which is easy to set up. From there it's just a couple of clicks to connect RentalVault to your Stripe account. Tenants that you give access to the tenant portal will then see a 'Pay With Credit Card' link; they enter their card information, and you receive the payment directly into your Stripe account. Stripe payouts to your bank account are then done on a rolling basis, based on a frequency you set in your Stripe account.

Yes, if you want RentalVault to run as [yourcompany].rentalvault.com, or even [yourcompany].com, for example, let us know! We charge a one-time setup fee for this service.

We have a consulting division dedicated to custom software development requests - we can build custom modules that provide specialized functionality, custom reporting, or any other integrations (eg with other software or systems you use); these snap into the main RentalVault system and are built just for you. Let us know what you need - we're happy to help you get even more out of your RentalVault subscription.